When sending in your jewelry for an alteration, please package it as follows:
Please place your jewelry in a clear Ziploc bag to protect it and prevent it from tangling. Place your necklace or bracelet in the bag with the clasp closed and hanging outside the bag.
Seal the bag inside a small padded envelope or small box.
Print your return label and attach it to the package. Cover any existing labels. Give the package to the carrier identified on the label.
Please keep the original gift box, pouch and polishing cloth. Do not mail them back to us.