Orders
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How long will it take to make my order?
Production time for each piece of jewelry is listed on the Product Page. As soon as you place your order, our jewelers get to right work selecting and setting your gemstones and other elements. Each piece is custom made in our Rhode Island studio and will be ready to ship in 1-4 business days (Mo... -
Where can I find my order number?
We send a confirmation email with every order. Be sure to check all inboxes just in case it snuck its way into the junk or promotions folder. If you have not received a confirmation email, please contact us. The order number can also be found on the shipping label attached to your package. -
If I place an order today, how long will it take to be delivered?
You can use the Shipping Estimator on the product page to get an estimated delivery date. Our jewelry ships out in 1 - 4 business days, depending on the production time. For the exact production time, please check the item's product page. The delivery date depends on your chosen shipping method. ... -
Our production team works very hard to get your order made as quickly as possible. If you need to change or cancel your order, please contact us within an hour of placing your order. Cancellations made after the one hour window may be subject to a cancellation fee.
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I made a mistake when placing my order- how can I fix it?
Our production team works very hard to get your order made as quickly as possible. If you need to change your order, please contact us within an hour of placing your order. Please note, if your piece is already in production, there may be a small change fee, and the shipping date may also be affe... -
Does HAVERHILL offer discounts for bridal parties or group orders?
Yes! Contact us with the items you are interested in and the quantity, and our customer service representatives will happily help you. -
No worries! We can change a birthstone on an item that you have already received. Contact us with your order number, which can be found on the shipping label.
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What do I do if my jewelry is defective or I received the wrong order?
All of our jewelry goes through multiple inspection points, but sometimes something slips through. Please contact us at with your order number and a photo of the defective or incorrect piece. Our customer service representatives will be happy to help resolve the issue. We stand behind our jewelry... -
Contact us, and our customer service representatives can look up your order history and find the details of your order. We do not store credit card information.