Returns

• What is HAVERHILL's return policy?

  We accept returns for items within 30 calendar days of the order's delivery date. To be eligible for a refund, the item must be returned in its original, unworn condition. Once you receive the return authorization and label, you have 10 days to ship it back to our studio. Please note that interna...

• How do I start a return?

  Please contact us with the order number to request a return label. Please note our return policy here. We will send a return label and shipping instructions to your email address. Please include all original packaging (gift box, pouch and card) with the jewelry in a padded envelope and attach the...

• How do I package my return?

  Please include all original packaging (box, pouch, card) in a padded envelope or a small box with the return label on the outside.

• I want to return a gift I received. Will I get the refund?

  We are only able to issue a refund to the card used to make the purchase. If the item was a gift and you would like to exchange it for something else on our website, contact us and our customer service representatives and can help with the exchange. We are unable to issue a refund to a different ...

• When will I receive a refund?

  Our customer service representatives typically process returns the day after your package arrives at our studio. Once your refund is processed, it takes approximately 3-5 business days for the funds to return to your account. Refunds are processed to the original form of payment. Please note that...