Please contact us with the order number to request a return label. Please note our return policy here. We will send a return label and shipping instructions to your email address. Please include all original packaging (gift box, pouch and card) with the jewelry in a padded envelope and attach the return label to the outside. Our padded mailing envelopes can be reused to send the order back to us. You can drop off the return package at a UPS drop box or at your local UPS Store.